The call shows as an invalid number even though it's a valid number. What's going on?

It could be one or a combination of the following situations:
  • Connection issues - call not connecting between phone providers (just like sometimes one dials a number and it doesn't connect at the time of the call).
  • Privacy filters - increasingly, phone service providers and device manufacturers are filtering calls based on databases and screening algorithms, and sometimes legitimate calls get blocked inadvertently.
  • Call screening system - the recipient could have recently activated, sometimes without knowing, a call screening or similar service with their phone service or phone device that does not allow our call to go through. 
We are continually working with our telecom partners to improve connectivity and call success.